Frequently Asked Questions
Find answers to the most frequently asked questions about Mejasg products.
A: If the safe can't be opened with the key, please follow the steps below to operate and troubleshoot:
◆ Then turn the knob clockwise(right) to unlock the safe.
Confirm that the serial number on the key matches the serial number on the safe's keyhole. If they do not match, this key is not designed for your safe. Please contact customer service to get the right keys.
◆ Check the Key and Lock Cylinder:
If the serial numbers match, inspect the following: Whether the key is bent, worn, or damaged. Whether there is any foreign object or debris inside the lock cylinder that may prevent the key from being inserted or turned smoothly.
1. Correct Unlocking Procedure
◆ Insert the key into the keyhole and turn it counterclockwise(left).◆ Then turn the knob clockwise(right) to unlock the safe.
2. If It Still Won't Open, Troubleshoot in Order
◆ Verify the Serial Number:Confirm that the serial number on the key matches the serial number on the safe's keyhole. If they do not match, this key is not designed for your safe. Please contact customer service to get the right keys.
◆ Check the Key and Lock Cylinder:
If the serial numbers match, inspect the following: Whether the key is bent, worn, or damaged. Whether there is any foreign object or debris inside the lock cylinder that may prevent the key from being inserted or turned smoothly.
3. Further Support
If the issue persists after following the steps above, please contact our customer service team. We will provide you with further technical support or repair solutions.
A: If the safe can't be opened with the passcode, please follow the steps below to operate and troubleshoot.
If no custom passcode has been set, enter the default passcode 159# (please refer to the manual included with your safe for the correct default code).
When entering, ensure each keypress registers and note that must press the "#" key to confirm.
If the green light on the keypad lights up, immediately turn the knob clockwise to unlock the safe.
◆ Yellow Light: Typically indicates the passcode is wrong. Please reset your passcode following the instructions in the manual and try unlocking with the new passcode.
◆ Green Light But Safe Won't Open: Ensure the knob has been turned fully clockwise.
◆ If the problem persists, please contact customer support for assistance.
1. Ensure Power Supply and Try the Default Passcode
Install 4 AA batteries into the battery compartment inside the safe and close the door securely.If no custom passcode has been set, enter the default passcode 159# (please refer to the manual included with your safe for the correct default code).
When entering, ensure each keypress registers and note that must press the "#" key to confirm.
If the green light on the keypad lights up, immediately turn the knob clockwise to unlock the safe.
2. Troubleshooting Based on Keypad Indicator Lights
◆ Red Light: Indicates the passcode is correct but the battery power is low. Please replace all batteries with new AA batteries and try entering the passcode again.◆ Yellow Light: Typically indicates the passcode is wrong. Please reset your passcode following the instructions in the manual and try unlocking with the new passcode.
◆ Green Light But Safe Won't Open: Ensure the knob has been turned fully clockwise.
◆ If the problem persists, please contact customer support for assistance.
3. Further Support
If the problem continues after following all the steps above, please contact our customer service team and provide your safe model and the description of the problem. We will assist you with further diagnosis or repair arrangements.A: The external battery box serves as a backup unlocking tool. It can provide temporary power to the safe when the key is unavailable or when the safe has no internal batteries installed or the batteries are dead.
How to use the external battery box:
1.Install 4 AA batteries into the battery box.2.Connect the cable connector of the battery box into the small port on the safe's panel.
3.Enter your passcode to unlock the safe.
A: To reset your safe passcode, please follow these steps carefully:
1.Prepare the Safe: Ensure 4 AA batteries are properly installed in the safe's battery compartment.2.Enter Reset Mode: Open the safe door and locate the small red reset button above the interior hinge. Press and hold this button until you hear a confirmation beep. The keypad light will then turn a steady yellow, indicating the safe is in reset mode.
3.Set New Passcode: Enter your desired 3-8 digit passcode. Then press "#" to confirm.
4.Confirm Passcode: Re-enter the same passcode and "#" again. If the two entries match, the keypad light will turn green, confirming your new passcode is set.
Troubleshooting:
◆ If the passcode does not set successfully, first verify that the batteries are fresh and properly installed.
◆ Repeat the entire reset process from the beginning.
◆ If the problem persists, please contact our Customer Service team for further assistance.
A: Press "*633" to turn off the sound.
Press "*66" to turn on the sound.
Press "*66" to turn on the sound.
A: When closing the safe, please remove the key and turn the knob to its original position(vertical). The safe should then lock. If the safe can still be opened without the key or passcode after completing the above steps, please contact customer service for assistance.
A: If you press the reset button but do not hear a beep and the keypad lights do not turn on — yet the keypad still allows you to enter the passcode and unlock the safe — you may try the following steps to check the internal connection:
1.Use a screwdriver to remove the screws that secure the back cover of the safe.2. Locate the wire connected to the reset button.
3. Gently unplug this wire and then firmly reconnect it to ensure the connection is secure.
4. If the problem persists, you may carefully try plugging the wire into a different available port on the circuit board (if present). This can help determine whether the problem lies with the wire/button or the main board.
5. After reconnection, press the reset button again to see if the function is restored.
If the reset button still does not work after these steps, please contact customer service for further assistance.